Delivery Scope
Rèm Cửa Thanh Vy provides delivery and installation services nationwide. Customers can order products through the website https://remcuathanhvy.local or contact us directly via email at remcuathanhvy.com@gmail.com for consultation.
- Inner-city and surrounding areas: Fast delivery applies, with support for on-site survey, measurement, and direct installation at the project site.
- Other provinces: Delivery via suitable shipping partners; support for remote installation guidance or arrangement of an installation team when necessary.
- Specialized projects: For large projects (offices, hospitals, enterprises), the scope of delivery and installation will be specifically agreed upon in the contract.
We always strive to expand our service scope to best meet the needs of customers nationwide.
Delivery Time
Delivery time depends on the product type, delivery location, and specific installation requirements. Rèm Cửa Thanh Vy is committed to processing orders quickly and notifying customers clearly.
- In-stock orders: Delivery time is 1–3 working days (inner-city areas).
- Custom-made orders (tailored, custom design): Production and delivery time is 3–7 days or longer depending on volume and complexity.
- Other provinces: Delivery time may be extended depending on the shipping partner.
- Project installation: The installation schedule will be arranged after completing the survey and agreeing on the plan with the customer.
In all cases, we will proactively contact you to confirm the specific delivery time, ensuring convenience for the customer.
Shipping Fees
The shipping fee policy at Rèm Cửa Thanh Vy is applied flexibly to optimize costs for customers:
- Free shipping: Applies to eligible orders under promotional programs or within supported areas.
- Flat-rate shipping fee: Applies to specific areas and will be clearly notified before order confirmation.
- Incurred costs: For remote areas, special projects, or after-hours delivery requests, additional costs may be charged as agreed.
All shipping costs (if any) will be transparently communicated and agreed upon by the customer before delivery.
Home Installation
For curtain products, Rèm Cửa Thanh Vy provides on-site installation services to ensure the quality and aesthetics of the product.
- Survey & measurement: The technical team will visit the site directly to measure dimensions and advise on suitable solutions.
- Professional installation: The installation is carried out by experienced personnel, ensuring safety and proper technique.
- Installation time: Arranged by appointment, prioritized to suit the customer’s schedule.
- Installation cost: Can be free or charged depending on the area and project scale, and will be notified in advance.
In case customers are far away or do not use the installation service, we will provide detailed instructions for customers to do it themselves.
Delivery Responsibility
Rèm Cửa Thanh Vy and the customer are responsible for cooperating during the delivery process to ensure that the goods are handed over fully and in the correct quality.
- For the delivery unit: Responsible for preserving the product during transportation, avoiding damage or loss.
- For the customer: Provide accurate delivery information, ensuring someone is available to receive the goods at the registered address.
- For installation: Customers need to create favorable conditions in terms of space and time for the installation team to perform the work.
In case of any incidents, both parties will cooperate to resolve them in a spirit of goodwill and compliance with current legal regulations.
Inspection Upon Receipt
To ensure their rights, customers should carefully inspect the product immediately upon receipt or after installation is completed.
- Check quantity and type: Ensure it matches the order.
- Check product condition: No tears, technical defects, or incorrect models.
- Check after installation: Ensure the curtains operate smoothly, are of the correct size, and are aesthetically pleasing.
If any issues are found, please provide feedback immediately at the time of receipt or contact us via email at remcuathanhvy.com@gmail.com for timely support.
Delivery Delays
Although we always strive to ensure the schedule, in some force majeure cases, delivery may be delayed.
- Objective causes: Bad weather, traffic incidents, disruptions from the shipping partner.
- Production causes: Products require processing according to special requests or adjustments arise from the customer’s side.
- Other causes: Incorrect delivery information or unable to contact the recipient.
When a delay occurs, Rèm Cửa Thanh Vy will proactively notify and propose a suitable solution. Customers have the right to renegotiate the delivery time or cancel the order according to the agreed regulations.
We are committed to transparency, honesty, and putting customer interests first in all shipping and installation activities.
tokens used
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===TIEUDE===
Shipping Policy
===NOIDUNG===
Delivery Scope
Rèm Cửa Thanh Vy provides delivery and installation services nationwide. Customers can order products through the website https://remcuathanhvy.local or contact us directly via email at remcuathanhvy.com@gmail.com for consultation.
- Inner-city and surrounding areas: Fast delivery applies, with support for on-site survey, measurement, and direct installation at the project site.
- Other provinces: Delivery via suitable shipping partners; support for remote installation guidance or arrangement of an installation team when necessary.
- Specialized projects: For large projects (offices, hospitals, enterprises), the scope of delivery and installation will be specifically agreed upon in the contract.
We always strive to expand our service scope to best meet the needs of customers nationwide.
Delivery Time
Delivery time depends on the product type, delivery location, and specific installation requirements. Rèm Cửa Thanh Vy is committed to processing orders quickly and notifying customers clearly.
- In-stock orders: Delivery time is 1–3 working days (inner-city areas).
- Custom-made orders (tailored, custom design): Production and delivery time is 3–7 days or longer depending on volume and complexity.
- Other provinces: Delivery time may be extended depending on the shipping partner.
- Project installation: The installation schedule will be arranged after completing the survey and agreeing on the plan with the customer.
In all cases, we will proactively contact you to confirm the specific delivery time, ensuring convenience for the customer.
Shipping Fees
The shipping fee policy at Rèm Cửa Thanh Vy is applied flexibly to optimize costs for customers:
- Free shipping: Applies to eligible orders under promotional programs or within supported areas.
- Flat-rate shipping fee: Applies to specific areas and will be clearly notified before order confirmation.
- Incurred costs: For remote areas, special projects, or after-hours delivery requests, additional costs may be charged as agreed.
All shipping costs (if any) will be transparently communicated and agreed upon by the customer before delivery.
Home Installation
For curtain products, Rèm Cửa Thanh Vy provides on-site installation services to ensure the quality and aesthetics of the product.
- Survey & measurement: The technical team will visit the site directly to measure dimensions and advise on suitable solutions.
- Professional installation: The installation is carried out by experienced personnel, ensuring safety and proper technique.
- Installation time: Arranged by appointment, prioritized to suit the customer’s schedule.
- Installation cost: Can be free or charged depending on the area and project scale, and will be notified in advance.
In case customers are far away or do not use the installation service, we will provide detailed instructions for customers to do it themselves.
Delivery Responsibility
Rèm Cửa Thanh Vy and the customer are responsible for cooperating during the delivery process to ensure that the goods are handed over fully and in the correct quality.
- For the delivery unit: Responsible for preserving the product during transportation, avoiding damage or loss.
- For the customer: Provide accurate delivery information, ensuring someone is available to receive the goods at the registered address.
- For installation: Customers need to create favorable conditions in terms of space and time for the installation team to perform the work.
In case of any incidents, both parties will cooperate to resolve them in a spirit of goodwill and compliance with current legal regulations.
Inspection Upon Receipt
To ensure their rights, customers should carefully inspect the product immediately upon receipt or after installation is completed.
- Check quantity and type: Ensure it matches the order.
- Check product condition: No tears, technical defects, or incorrect models.
- Check after installation: Ensure the curtains operate smoothly, are of the correct size, and are aesthetically pleasing.
If any issues are found, please provide feedback immediately at the time of receipt or contact us via email at remcuathanhvy.com@gmail.com for timely support.
Delivery Delays
Although we always strive to ensure the schedule, in some force majeure cases, delivery may be delayed.
- Objective causes: Bad weather, traffic incidents, disruptions from the shipping partner.
- Production causes: Products require processing according to special requests or adjustments arise from the customer’s side.
- Other causes: Incorrect delivery information or unable to contact the recipient.
When a delay occurs, Rèm Cửa Thanh Vy will proactively notify and propose a suitable solution. Customers have the right to renegotiate the delivery time or cancel the order according to the agreed regulations.
We are committed to transparency, honesty, and putting customer interests first in all shipping and installation activities.