Warranty Period

Thanh Vy Curtains is committed to providing a clear and transparent warranty policy for all products and curtain installation services provided on the website https://remcuathanhvy.local. The warranty period is applied depending on each product type and installation category, specifically as follows:

  • Fabric curtains, zebra blinds, roller blinds, venetian blinds: Warranted from 12 to 24 months for manufacturing defects or installation processes.
  • Curtain accessories (curtain rods, tracks, motors if any): Warranted from 6 to 12 months depending on the type.
  • Installation service: Installation technical warranty for a minimum period of 6 months from the acceptance date.

The warranty period is calculated from the date the customer completes the payment and product/service acceptance. Detailed information on the warranty period will be clearly recorded on the invoice, warranty card, or order confirmation.

Warranty Scope

The warranty policy of Thanh Vy Curtains applies to defects arising from the manufacturer or during the installation and setup process. The warranty scope includes:

  • Product technical defects: Curtains with operating mechanism defects (stuck, misaligned, unable to pull), damaged accessories not caused by external impacts.
  • Installation-related defects: Unsecure installation or technical errors affecting usability.
  • Material defects: Curtain fabric with loose threads, stitching errors, or materials not meeting committed standards.
  • Motor system (if any): Failing to operate properly due to technical defects.

Within the warranty scope, we will repair, replace, or fix the defects completely free of charge according to the applicable conditions.

Warranty Conditions

To be eligible for the warranty, customers need to fully meet the following conditions:

  • The product is still within the prescribed warranty period.
  • Having complete purchase information: invoice, order code, or confirmation from the system of the website Thanh Vy Curtains.
  • The product is used for the correct purpose, following the instructions for use and maintenance.
  • No signs of interference or repair by a third party not belonging to the company’s system.
  • The arising defect is determined to be due to manufacturing or installation techniques, not external impacts.

Customers should carefully inspect the product upon receipt and during use to early detect issues that need warranty service.

Cases Refused for Warranty

Thanh Vy Curtains reserves the right to refuse warranty in the following cases:

  • The product has expired its warranty period.
  • Damage caused by improper use or storage not following the instructions.
  • Damage caused by external impacts such as: strong impact, fire, explosion, natural disasters, mold, insects.
  • Curtains deformed due to the environment (high temperature, prolonged direct sunlight unsuitable for the fabric type).
  • Customers arbitrarily repair, alter the product structure, or use services from another unit.
  • Failure to provide valid purchase information.

In these cases, if customers still need repair services, we will support them in the form of a reasonably priced service.

Warranty Process

To ensure prompt and effective handling, Thanh Vy Curtains applies the following warranty process:

  • Step 1: Customers contact via email remcuathanhvy.com@gmail.com or the official support channel on the website, providing order information and a description of the defect condition.
  • Step 2: The technical department receives, checks the information, and confirms the warranty status.
  • Step 3: Schedule a direct inspection at the site or guide remote handling if applicable.
  • Step 4: Proceed to repair, replace, or adjust according to the warranty content.
  • Step 5: Re-accept after completion and confirm with the customer.

The warranty processing time will depend on the severity of the defect and actual conditions, however, we always prioritize handling it as soon as possible.

Warranty Costs

The warranty cost policy is stipulated as follows:

  • 100% Free: Applies to defects within the warranty scope and fully meeting the conditions.
  • Charged: Applies to cases that do not meet warranty conditions or arise outside the committed scope.
  • Shipping costs (if any): May be free or charged depending on the region and specific case.

We always clearly notify the costs (if any) before proceeding with repairs so that customers can proactively decide.

Warranty Contact

When you need warranty support or technical advice, please contact:

  • Website: https://remcuathanhvy.local
  • Email: remcuathanhvy.com@gmail.com

The team of Thanh Vy Curtains is always ready to support, receive, and handle all requests related to warranty quickly, professionally, and dedicatedly, ensuring maximum benefits for customers.